Careers

IT Assistant – Willow Brook Christian Communities – Delaware and Columbus, Ohio

The Information Technology Assistant provides computer operation, technical support and help desk services to Willow Brook computer users. Position requires flexible work schedules including early morning, weekend and evening hours. Work will be required to be preformed with frequent interruptions, multiple priorities, deadlines, inquiries, and peak workloads.  IT Assistant will provide support by diagnosing and correcting problems, performing complex computer operation tasks and assisting with development of operations procedures. Will receive, log and track all inquiries from users related to network, printing and desktop issues. Monitor and operate computer equipment and peripherals, and perform routine maintenance. Organize and maintain various IT files and hardware and software inventory across three campuses.  Assist in development of training materials and procedural documentation to train staff members in system features and functionality.  Applicants must have experience in computer applications, operation systems, PC hardware, software, and peripheral trouble-shooting and repair procedures. Also should demonstrate knowledge in principles and practices of computer and telephone support services and associated security and backup procedures.

Applicants must also be able to maintain personal and confidential information, communicate clearly, easily and with an attitude of service with users and vendors of varying levels of technical expertise; diagnose computer problems and discern what level of support is needed when a problem is presented. Must be able to work as part of a team in stressful situations and maintain composure and compassion for others in the face of heavy workload. Must quickly learn the use of new technologies and applications. Must be able to use initiative and sound independent judgment within established guidelines. Independently diagnose and resolve computer problems and carry out complex operations procedures and independently resolve system errors. A combination of experience and training that would provide the required knowledge and abilities is qualifying. Or a degree in computer science, telecommunications, or a closely related field and one year of experience as a Computer Operator, Help Desk Technician or similar position. Additional qualifying experience may be substituted for the educational requirement.  Subject to pertinent background checks.

To apply, click the link below or visit 100 Delaware Crossing West, Delaware, OH 43015.

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