Careers

IT Specialist – Full-time – Willow Brook Christian Communities – Delaware, Ohio

The Information Technology Specialist will provide computer and technology support services to Willow Brook employees and residents. Position requires flexible work schedule including early morning, weekend and evening hours. Work will be required to be performed with frequent interruptions, multiple priorities, deadlines, and inquiries. IT Specialist will provide support by diagnosing and correcting problems, performing complex computer operation tasks and assisting with operations procedures. Will receive, log and track all inquiries related to network, printing and desktop issues. Will also monitor and operate computer equipment and peripherals, perform routine maintenance, organize and maintain various IT files and hardware/software inventory across three campuses. Will assist in development of training materials and procedural documentation to train staff members in system features and functionality. Applicants must have experience in computer applications, operation systems, PC hardware, software, and peripheral trouble-shooting and repair procedures. Also should demonstrate knowledge in principles and practices of computer and telephone support services and associated security and backup procedures.

Applicants must also be able to maintain personal and confidential information, communicate clearly, easily and with an attitude of service with those of varying levels of technical expertise; diagnose computer problems and discern what level of support is needed when a problem is presented. Must be able to work as part of a team while maintaining composure and compassion for others. Must quickly learn the use of new technologies and applications. Must be able to use initiative and sound independent judgment within established guidelines. Independently diagnose and resolve computer problems and carry out complex operations procedures and independently resolve system errors. A combination of experience and training that would provide the required knowledge and abilities is qualifying. Or a degree in computer science, telecommunications, or a closely related field and one year of experience as a Computer Operator, Help Desk Technician or similar position. Subject to pertinent background and pre-employment checks.  This is not a remote position.  

To apply, click the link below or visit 100 Delaware Crossing West, Delaware, OH 43015.

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